Frequently Asked Questions

Delivery

When will my order be delivered?

As soon as your order is shipped, you will receive an email from us with the track & trace code. You can track your package via this link! As soon as the carrier knows when they can deliver your package, they will also update the track & trace information.

My order is delivered when I am not at home, what now?

If you are not at home during delivery, the carrier will deliver your package to your neighbors. Doesn't that work? Then there are two options:

  1. Your order will be sent to a collection point or the driver will visit you again a day later.
  2. With some carriers you can also make a new delivery appointment yourself.

Tip : With some carriers you can even choose to leave the package somewhere when you are not at home, but please note: this is entirely at your own risk!

I have not received my order but it says it has been delivered?

How annoying! Please check whether you have entered all your details correctly when ordering. Is that not the case? Please contact us. Sometimes carriers deliver to neighbors, could you check that first? Not found? We will then start an investigation for you. To start this investigation we need a written statement. Would you like to complete the statement below and email it to us (info@kookgigant.nl)?

What are the delivery costs?

What are the shipping costs?

Below you will find an overview of our shipping costs per country or region. We strive to have your order delivered to you as quickly and cheaply as possible.

Country/Region Shipping Method Amount Costs
The Netherlands PostNL (Delivered tomorrow) €0.00 – €59.90 €4.95 EUR
€59.91 and above Free
Belgium BPost (Within 1 working day) €0.00 – €60 €4.95 EUR
€60 and above Free
Germany DHL (1-3 business days) €0.00 – €60 €4.95 EUR
€60 and above Free
UK Express Shipping (1-2 business days) £0.00 – £60 £4.95 GBP
£60 and over Free
Austria & Switzerland Standard Shipping (1-3 business days) €0.00 – €60 €4.95 EUR
€60 and above Free
*EU zone 1 Standard Shipping (1-3 business days) €0.00 – €60 €4.95 EUR
€60 and above Free
*EU zone 2 Standard Shipping (2-5 business days) €0.00 – €60 €4.95 EUR
€60 and above Free
*EU zone 3 Standard Shipping (1-3 business days) €0.00 – €60 €4.95 EUR
€60 and above Free
DHL Express EU Express Shipping (1-2 business days) €0.00 – €100 € 9,95 EUR
€99.91 – €200 €4.95 EUR
€199.91 – €300 Free
€300 and more Free
US and Canada Express Shipping (3-8 business days) €0.00 – €40 € 9,95 EUR
€40 – €60 €4.95 EUR
€60 and above Free
Rest of the world Express Shipping (1-3 business days) € 19,95 EUR


Notes:

  • EU Zone 1 : Bosnia and Herzegovina, Czech Republic, Estonia, Georgia, Luxembourg, Norway, Poland, Romania, Serbia, Slovakia, Slovenia.
  • EU Zone 2 : Bulgaria, Finland, Latvia, Liechtenstein, Lithuania, Monaco, North Macedonia.
  • EU Zone 3 : Croatia, Denmark, Greece, Hungary, Ireland, Italy, Portugal, Spain, Sweden.

I have not received my track & trace information

If you have not received track and trace information, it means that your package has not yet been sent. It is possible that something went wrong with the carrier. If you have still not received a track and trace code after 5 days, please contact our customer service.